Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you and Tenerarad, a real estate rental consultancy operating in Singapore. By engaging our services, accessing our website, or communicating with us regarding service inquiry, you agree to be bound by these terms.

If you do not agree with any provision of these terms, you should not use our services. We reserve the right to modify these terms at any time, with changes becoming effective upon posting on our website with an updated effective date.

2. Definitions

For purposes of these Terms and Conditions:

• "We," "Us," "Our," or "Tenerarad" refers to Tenerarad and its authorized representatives
• "You" or "Client" refers to the individual or entity engaging our services
• "Services" refers to our neighbourhood pairing, landlord background review, and occupancy transition services
• "Deliverables" refers to the written reports, briefs, and coordination services specified for each service type
• "Agreement" refers to these Terms and Conditions along with any specific service engagement documentation

3. Service Description

Tenerarad provides specialized real estate rental consultancy services in Singapore, consisting of:

3.1 Considered Neighbourhood Pairing: A consultative service identifying suitable residential neighbourhoods based on lifestyle analysis, providing written recommendations and area briefings.

3.2 Landlord Background Review: Due diligence investigation of prospective landlords, including property ownership verification, tenancy history research, and reliability assessment reporting.

3.3 Seamless Occupancy Transition: Comprehensive move coordination managing logistics between lease signing and residential occupancy, including property inspection, utility coordination, and move-in supervision.

Each service operates independently with defined deliverables, timelines, and fees as specified in our service documentation. We do not engage in property sales, lease negotiation, or ongoing property management services.

4. Service Engagement

4.1 Eligibility: You must be at least eighteen years of age and have legal capacity to enter into binding agreements to engage our services.

4.2 Service Agreement: Service engagement occurs when you confirm acceptance of our service proposal and applicable fees. Confirmation may be provided via email, signed service agreement, or payment of initial service fee.

4.3 Information Accuracy: You are responsible for providing accurate, complete, and truthful information during consultations and service delivery. Inaccurate information may affect service quality and deliverable accuracy.

4.4 Service Modification: We reserve the right to modify or discontinue any service with notice to existing clients. Modifications do not affect services already under engagement.

5. Fees and Payment

5.1 Service Fees: Current service fees are specified on our website and in service proposals. Fees are stated in Singapore Dollars and exclude applicable taxes unless otherwise indicated.

5.2 Payment Terms: Payment is due upon service engagement unless alternative arrangements are agreed in writing. Accepted payment methods include bank transfer, credit card, and other methods as we may specify.

5.3 Late Payment: Failure to pay within specified timeframes may result in service suspension or termination. We reserve the right to charge interest on overdue amounts at a rate of eight percent per annum.

5.4 Refund Policy: Fees paid for services not yet delivered may be refunded upon written request, subject to a twenty percent administrative fee. Fees for completed services or deliverables already provided are non-refundable.

6. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate information during consultations and service delivery
• Respond to information requests and scheduling communications in a timely manner
• Notify us promptly of any changes affecting service delivery
• Maintain confidentiality of reports and briefings provided to you
• Use our services and deliverables only for lawful purposes related to residential rental decisions
• Not reproduce, redistribute, or commercialize any deliverables without written permission
• Allow reasonable access to properties for occupancy transition coordination when applicable

7. Intellectual Property

7.1 Our Ownership: All methodologies, templates, processes, and materials used in delivering our services remain our intellectual property. Deliverables provided to you are licensed for your personal use only.

7.2 License Grant: Upon full payment of service fees, we grant you a limited, non-exclusive, non-transferable license to use deliverables for your personal residential rental decision-making purposes.

7.3 Restrictions: You may not reproduce, modify, distribute, sell, or create derivative works from our deliverables without explicit written permission.

8. Disclaimers and Limitations

8.1 Service Basis: Our services are provided on an "as is" and "as available" basis. While we maintain professional standards and exercise reasonable care, we make no warranties regarding specific outcomes or results.

8.2 No Guarantees: We do not guarantee that neighbourhood recommendations will meet your expectations, that landlord background reviews will reveal all relevant information, or that occupancy transitions will be completely problem-free.

8.3 Third-Party Information: Landlord background reviews rely on information from professional networks and available records. We cannot guarantee completeness or accuracy of all historical information.

8.4 Independent Decision-Making: All service deliverables are advisory in nature. Final decisions regarding property selection, lease agreements, and residential commitments remain your sole responsibility.

8.5 Not Legal or Financial Advice: Our services do not constitute legal or financial advice. We recommend consulting qualified legal and financial professionals regarding lease agreements and property transactions.

9. Limitation of Liability

9.1 Maximum Liability: Our total liability to you for any claims arising from or related to our services shall not exceed the total fees you paid for the specific service giving rise to the claim.

9.2 Excluded Damages: We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits, lost opportunities, or emotional distress.

9.3 Third-Party Actions: We are not responsible for actions, omissions, or failures of third-party service providers (moving companies, utilities, landlords) even when we coordinate their engagement.

9.4 Time Limitation: Any claims must be brought within twelve months of the service completion date or the date when you first became aware of the issue, whichever is earlier.

10. Confidentiality

10.1 Our Commitment: We maintain confidentiality of all client information in accordance with our Privacy Policy and Singapore's Personal Data Protection Act.

10.2 Your Obligations: You agree to keep confidential any proprietary methodologies, processes, or internal information we share during service delivery.

10.3 Exceptions: Confidentiality obligations do not apply to information that becomes publicly available through no fault of the receiving party or that must be disclosed pursuant to legal requirements.

11. Termination

11.1 Client Termination: You may terminate service engagement at any time by written notice. Fees for work completed remain payable, with partial refunds for unused services subject to Section 5.4.

11.2 Our Termination: We may terminate service provision if you breach these terms, provide false information, fail to make required payments, or engage in conduct that prevents effective service delivery.

11.3 Effect of Termination: Upon termination, we will provide deliverables for work completed through the termination date. All confidentiality and intellectual property provisions survive termination.

12. Indemnification

You agree to indemnify and hold harmless Tenerarad, its employees, and representatives from any claims, damages, losses, or expenses arising from your use of our services, breach of these terms, or violation of any laws or third-party rights.

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

13.2 Informal Resolution: Before initiating formal proceedings, parties agree to attempt good-faith resolution through direct discussion for a period of thirty days.

13.3 Mediation: If informal resolution fails, parties agree to attempt mediation through the Singapore Mediation Centre before pursuing litigation.

14. General Provisions

14.1 Entire Agreement: These Terms and Conditions, along with any specific service agreements and our Privacy Policy, constitute the entire agreement between parties regarding our services.

14.2 Severability: If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

14.3 Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.4 Assignment: You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights to affiliated entities or business successors.

14.5 Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, or public health emergencies.

15. Notice Procedures

All notices under these terms must be in writing and delivered via email to [email protected] or postal mail to our registered address. Notices are deemed received when actually received or three business days after mailing, whichever occurs first.

16. Contact Information

For questions regarding these Terms and Conditions, please contact: